E-Learning Deliver and Assessment: Good Start
Well, I was late in finishing my Session 4 and it still has yet to be critiqued. So here are the changes that I have made.
Here is my Recruiters and Customer Service PowerPoint.
I will start my delivery on May 25st, 2012 and conclude to May 31st, 2012 by emailing out the powerpoint. I will first get feedback through email. Then a follow up meeting with everyone together after the feedback has been compiled.
b. What will your delivery consist of?
My delivery will consist of me emailing my powerpoint (at the top of this blog) to fellow staff members to read through and evaluate.
c. When will you deliver the activities in (b) above? What will be the duration of
each activity?
I will send the email with an explanation of what I am doing by campus email to fellow staff member. I will ask that they review the training by May 25th and respond a date and time within a week that we can meet for a face to face meeting.
d. How do your activities correspond to your objectives? Describe your activities.
Fellow staff members will be able to assist with how the recruitment and customer service
should be and add anything that I am missing.
2. Good Start
a. Post all material for “Good Start,” (#1 above) for example, having a technology
checklist, MP3 file for course orientation, and/or student profile.
Since this is a training and not an actual e-learning course, I already know that my
fellow classmates have access to the required technology ~
Internet Usage
Email
PowerPoint
b. How will you know if your “Start” is good? Write your evaluation or assessment plan.
Include instruments or rubrics for your assessment.
Since my fellow staff members have some knowledge recruitment and customer service, I know that the feedback (good and bad) will be accurate and helpful to use at a later date to train any new person that may step into this position. After May 31st, and our individual meetings, I will compile all the feedback/discussion that was given.
Alice, great PowerPoint! I felt the information was thorough and hit key points about Customer Service.
ReplyDeleteJust a few suggestions and comments...
1. Couple of typos in the slides, and one slide is cut off at the bottom and you are not able to read the last sentence.
2. During the class discussion, it might be helpful to develop a simple survey for the break out groups, this way you can have some "statistics" on how people are treated positively and negatively in Customer Service.
3.Add an activity/discussion about recruitment during the class discussion/break out groups.
Overall, this would be a great tool to use for people that teach Customer Service Skills.