Session 10-11 Final Project

Session 10-11:Final Project

This blog "ETEC 648" is mainly for the class assignments, I also have another blog "Recruiters & Customer Service" that is is located to the right under "Pages" this is where my PowerPoint, syllabus, rubric, etc is located.

I am not an instructor, nor have I ever taught a class, so I put together a training guide on how to recruit and have better customer service in my work area. This training guide can be used exclusively in my area or tweaked a little to fit many different situations/areas. I think that with the many budget cuts, loss of good employees and work overload, that customer service is not what it use to be. However it needs to return. You never know how one bad customer comment can affect a business.

I found that having to modify this class to using a training guide instead of an e-learning course was extremely challenging. As I stated, I had never taught a class, used or developed a rubric before nor did I have student's to test my training on. I did ask a couple staff members to review my blog, yet with commencement coming and their own heavy work load, getting a response was hard. As of right now, I have only received 2 replies (both posted on my Recruiters & Customer Service blog).

The objective for this session was to improve the overall customer service and recruitment for my area. For delivery I sent an email to my coworkers with a Welcome message and a link to my blog with all the documentation. For evaluation purposes I asked my coworkers to leave comments on my blog with what I can do to improve the training. This was my "online discussion" portion as it was with select coworkers and not students.

I learned that I needed to clean it up a little, pay more attention to my grammar and add a little more detail.


Recruiters & Customer Service Blog

Recruiters & Customer Service PowerPoint

Recruiters & Customer Service Syllabus

Recruiters & Customer Service Quiz

Recruiters & Customer Service Rubric

Assignment 8: E-Learning Delivery: Motivating Students: Online Discussion Level II Response

Online Discussion Level II Response

Pick a story regarding bad customer service from someone in the Level I response and state what could have been done as the other person to change the situation from "bad" to "good".

Assignment 8: E-Learning Delivery: Motivating Students: Online Discussion Level I Response

Online Discussion Level I Response

What is your definition of "recruitment" and "Customer Service"?
Have you ever worked in a recruitment capacity?
Or in a Customer Service related field?

Think of a time where you received bad customer service.